Common Questions


Requests for medication refills will be processed via the following methods;

1- Requesting medication refills through the Patient Portal.

2- Requesting your pharmacy to send an Electronic Medication renewal to JCCR.

3- Requesting medication refills at the time of your scheduled appointment with your provider.

Patients can also pay their bills by:

1- Clicking link associated with statements sent via email to you.

2- Register to join Patient Portal with JCCR and pay bills through the Patient Portal.

What can a Psychiatrist do for me?
A Psychiatrist is a certified medical professional that specializes in the diagnosis, treatment, and management of mental illness and psychological problems. A Psychiatrist has completed medical school, in addition to at least four years of training in the field. Psychiatrists are not only trained to diagnose and manage mental illness, but are also adept at providing psychotherapy. Certain specializations within Psychiatry require additional years of training and qualification. Within the profession, each Psychiatrist has specific areas of interest and specialization but has the skills to provide treatment from multiple approaches.

What will happen during my first appointment?
We will meet with you for an extensive interview and psychiatric evaluation in which we will gather some information such as your history, symptoms, and family dynamics. Within this first session together, we will then determine the best plan of action to move forward.

Will my treatment be kept confidential?
We will not reveal any information regarding what happens within the work that we do together unless you have signed the Authorization to Disclose Information form. In the instance that you are in danger of harming yourself or another, then we are obligated by law to notify the authorities of this. 

Will the cost of my treatment be covered by my insurance plan?
Depending on what type of insurance provider you are currently using, coverage for our services will vary. Many insurance companies reimburse anywhere from 50-80% of the total cost of services. We take payments are the beginning of each session, and take cash, checks, and all major credit cards.

How long will my treatment last?
There are no precise determinations that we can make regarding the length of your treatment. Generally speaking, the longer you have had your mental illness not medically acknowledged, the longer the treatment will take. Certain conditions do not require a lot of time to treat, and others considerably more. Certain mental illnesses require just a couple of visits, and others require life long maintenance. We believe that you should seek treatment as soon as possible, for the best outcome.

How can I prevent mental illness coming back?
We give you guidance and protocols to adhere to both inside and outside of our office. Follow the treatment regimen and plan of action that we prescribe. Make sure that you follow the medication regimen, attend the psychotherapy and counseling sessions, and keep your life as balanced as you can. It is very important to try and avoid stressful situations, let your loved ones help you whenever possible, and seek help the moment you feel like your mental illness is coming back or getting worse.

What determines if my mental illness will come back?
There are a few components that play a part in the recurrence of mental illness.
Coexisting stresses in life: often times, a mental illness will recur if there are additional life stressors (family or marital problems, starting a new job, losing someone close to you).

Age: more often than not, if someone is diagnosed with a mental illness earlier than later in life, there is a higher likelihood of the illness recurring.
Diagnosis: Some mental illnesses are more common to recur than others. Some of the ones on the list that are more likely to come back are: OCD, drug and alcohol addiction, eating disorders, and bipolar disorder.

What if I have an emergency or an urgent situation come up?
If you find yourself in the midst of an emergency, please immediately call 9-1-1. If you have an urgent situation, call our office, and we will see you as soon as we can.

If you are currently in crisis or experiencing thoughts of suicide; thoughts of harm to self or others; unusual or erratic behavior or moods, please call 911 or go to your nearest hospital or Emergency Room immediately.  Please be aware that there will be no one to take your call if it is after hours or a non-business day including Sat., Sun and holidays. Please allow one business day for a response to any message left for the office.

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